Companies have adopted AI for everyday tasks, but turning autonomous agents into measurable business returns is proving far more difficult. The bottleneck is no longer the technology, but the organizational changes required to realign the processes around it.
Software providers are responding by combining their platforms with practical guidance. According to Eran Zinman (pictured), co-founder and co-CEO of monday.com, since the relaunch of monday.com Ltd, his customers have been asking. as an AI working platform less based on the possibilities of the technology and more on how it pays off.
“I think the hardest part is the actual business change you have to go through,” Zinman said. “Ultimately, companies want to see a return on investment. Tokens cost a lot of money. They want to see a real impact on your business.”
Zinman spoke with theCUBE’s Rebecca Knight at monday.com’s Elevate event during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed the challenge of turning autonomous agents into measurable business returns. (*Disclosure below.)
The use of autonomous agents begins at home
Before asking customers to make a change, the company tested the change on itself. As part of an initiative called “Customer Zero,” employees put aside their regular jobs for a week and competed to build agents, Zinman explained.
“We said we would stop the company for a week. We literally did. No one went to their regular job for a week,” Zinman said. “They were all construction brokers.”
The exercise produced more than 3,600 agents, and about 2,000 are still deployed, according to Zinman. This playbook now forms the basis for Monday Frontier, a new organization that brings together managed services and deployment engineers to help customers find bottlenecks and launch AI projects in weeks.
“Adopting AI really requires expertise. I know how hard it is because we’ve experienced having this amazing technology, but how do you actually use it?” Zinman said.
The company will also be renamed “monday,” reflecting a product where people and agents share a workspace. Zinman rejects predictions that AI will push humans out of the workforce and insists the responsibility remains with humans.
“AI will never take responsibility for what you do in your company,” Zinman said. “And you need people who are in the loop. I think the best combination for adopting AI is people and agents working together, where AI doesn’t replace people, but empowers people.”
Here’s the full video interview, part of SiliconANGLE and theCUBE’s coverage of monday.com’s Elevate event:
(*Disclosure: TheCUBE is a paid media partner for monday.com’s Elevate event. Neither monday.com, the sponsor of theCUBE’s event coverage, nor other sponsors has editorial control over theCUBE or SiliconANGLE content.)
Photo: SiliconANGLE
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