Industry-specific AI provides business context for agents managing company operations. Building on industry processes can help companies address reliability issues by automating more tasks.
Infor (US) LLC develops industry-specific AI agents for several key industries, including industrial manufacturing, aerospace and defense, automotive, and food and beverage. According to Suresh Jayaraman (pictured right), senior vice president of product management and development at Infor, the company is building these agents on top of its existing line-of-business applications.
“Although the generic agents might work, you will always face the challenge of not getting a deterministic answer every time,” he said. “And there will be a lot of hallucinations.”
Jayaraman and Rick Rider (left), senior vice president of AI innovation at Infor, spoke with Christophe Bertrand of theCUBE Research and co-host Alison Kosik at Infor Velocity Week during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed industry-specific AI, micro-vertical configuration, and where people stay informed. (*Disclosure below.)
Industry-specific AI starts with micro-vertical details
Infor initially focused its agents on common bottlenecks and repetitive tasks, Rider explained. Version 2026.10 adds security and scope protections.
“Every customer is unique and in our world there is no standard AI,” he said. “We work with customers to say, ‘What do you want?’”
Infor leverages common cores used in similar industries, with a lightweight configuration for microverticals such as chemicals or heating, ventilation and air conditioning, Rider said. According to Jayaraman, reception details for food and beverages vary greatly depending on the product.
“For a dairy, it is a liquid receipt, which means I have to understand what the fat content of the milk is and how thick the milk is while doing the receiving function,” he said. “If it’s protein or red meat, I bring a whole animal into my acceptance process. I need to know the country of origin and some other particularly specific configurations.”
Agents can create an order and check demand themselves, but switching one customer’s order to another still requires human approval, Jayaraman explained. Rider said Infor is also hiring subject matter experts to work with technologists.
“It’s a little easier to find engineers and programmers than it is to find industry-focused people with deep industry knowledge,” Jayaraman said. “When you get in front of the customer, you’re not talking to IT people; you’re actually talking to the business people.”
Here’s the full video interview, part of SiliconANGLE and theCUBE’s coverage of Infor Velocity Week:
(*Disclosure: TheCUBE is a paid media partner for Infor Velocity Week. Neither Infor, the sponsor of theCUBE’s event coverage, nor other sponsors have editorial control over theCUBE or SiliconANGLE content.)
Photo: SiliconANGLE
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